1. General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order using the original method of payment.

2. Delivery Location

Items offered on our website are available for delivery to addresses worldwide, except the United Kingdom (*). Shipping rates are automatically calculated through EMS (Express Mail Service) for 90 countries. If your delivery location is not available upon checkout, please contact us and we will usually be able to provide a quotation through an alternative method.

* Customers that require delivery in the United Kingdom can order from our partner: BoTree Farm UK

3. Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. They are to be used as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to fulfil your order within 21 business days from the order date. Business days are Monday to Friday, excluding public holidays. We do not ship on weekends or Cambodian public holidays as the post office is closed.

Delivery dates may vary due to carrier practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

4. Tracking

When your item is shipped through the default EMS shipping option, we will provide you with a tracking number to follow your order. Tracking is not available for other delivery methods or for local delivery within Cambodia.

5. Delivery Instructions

You can provide special delivery instructions on the checkout page of our website.

6. Shipping Costs

Shipping costs are based on the weight of your order and the delivery method. To calculate shipping costs, simply add your desired items to the cart and proceed to checkout — the shipping charges will be displayed on the checkout screen.

7. Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately at pepper@botree.asia or +855 12 691 379.

8. Questions

If you have any questions about delivery, shipment, or your order, please contact us at pepper@botree.asia or +855 12 691 379.