1. Returns and Exchanges

We only accept returns or exchanges if the item you purchased is defective. If you receive a defective item, please contact us at
pepper@botree.asia or +855 12 691 379 with details of the product and the defect.

You can send the item you consider defective to:
The Kampot Pepper Shop, 46 Old Market Street (724), Kampot Town, Cambodia

Please write the receiver’s phone number (012 691 379) on the envelope. There is no house delivery in Kampot, but the staff will usually call to advise us of your package’s arrival.

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price using the original method of payment.

Please note that the vacuum packaging bag can become soft during delivery — either due to bumps or, if shipped by air, changes in cabin pressure. This does not affect the quality of the pepper, which remains as fresh as when it left us, and is not considered a defect or damage.

2. Shipping

Refunds do not include any shipping and handling charges shown on the packaging list or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to the product during shipment, and we do not guarantee that we will receive your returned item.

Shipping and handling charges are non-refundable, and any refunded amount will not include these costs.